Reference

wso188 Privacy Policy for Your Account

The wso188 Privacy Policy explains what we collect when you open an account, verify your phone, use the mobile lobby or connect DANA and QRIS.

Account dataWallet recordsDevice choicesPrivacy requests
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PRIVACY HELP

Get Help With Data Requests

A clear support route matters when you want to check a phone record, wallet reference or device session. Start from your signed-in account area and use the privacy contact path shown there; include the email or phone linked to your account so we can locate the correct record. We may ask for an account step to confirm that the request comes from you.

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Account access

If you cannot reach the privacy contact path, tell us whether the issue started after phone verification or a device change. We use that detail to route an account-access request without asking for your wallet password.

Wallet records

For DANA, OVO, GoPay, QRIS or bank transfer questions, send the payment reference and date shown in your account. We use those details to check the record while keeping your wallet login details outside our request.

Correction requests

You can ask us to correct an account detail through the privacy contact path. We may request phone verification or another account check before changing data connected with your wso188 access.

HANDLING YOUR DATA

What We Do With Privacy Details

We separate account, payment-reference and device records so each has a defined use. A phone verification event helps protect sign-in, while a QRIS reference helps us match a cashier status without receiving…

Account data

We use your phone number, verification state and selected account details to provide access, respond to privacy requests and protect the account. We do not need your DANA, OVO or GoPay password to check a payment reference.

Payment references

A deposit or withdrawal record may show DANA, QRIS, virtual account or bank transfer details, including a reference and status. These records help reconcile your account activity without storing the credentials used by your bank or wallet.

Cookies and sessions

Cookies can remember a browser session, language choice and basic security state. You can manage cookies through your browser settings, although disabling some may require you to repeat the phone verification step.

Device security

We may record device type, browser signals and sign-in events to identify unusual access. If you move from a mobile browser to desktop, these signals help us review the account path without reading unrelated device files.

Retention periods

We retain records only for the period needed for account operation, payment reconciliation, security checks or a legal request. When a retention reason ends, we remove, restrict or anonymise the relevant record where local law permits.

Policy changes

When we change this Privacy Policy, we place the updated wording on this page and revise its visible policy content. Check here before opening an account or connecting a wallet so you can see the current handling terms.

Privacy Policy Answers for Indonesia

These Privacy Policy answers cover the searches we hear most often before an account is opened. We explain the data connected with phone verification, mobile browsing, local wallets and account requests in plain terms, with access always subject to local law.

It covers account details, phone verification, device and browser events, cookies, payment references and support requests created through wso188. It also explains retention, correction and deletion requests where local law permits.

No. Our records may contain a DANA or QRIS payment reference, amount status and date for reconciliation, but we do not ask for or store the password used inside your wallet service.

Phone verification helps connect you with the correct account and helps us detect an unusual sign-in. It also lets our support path confirm an access or correction request without relying only on a device signal.

Use the privacy contact path in your signed-in account area and identify the phone or email linked to the account. We may request a verification step before releasing data connected with your access.

Yes. Send a correction request through the privacy contact path and describe the incorrect field. We check the account record, may confirm your phone, then update or explain the record where local law permits.

We keep payment references for the period needed to reconcile DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, protect the account and meet applicable legal duties.

Yes. It applies when you use the mobile browser path from login to the lobby, including cookies, session signals and security events. Browser settings can control cookies, though some account steps may repeat.

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